Privacy Policy 

Data Protection Statement 

The protection of your personal data is of high importance to CoachVision GmbH. Therefore, we comply with all legal requirements when we collect and process your personal data. Below you can find detailed information about the scope and purpose of collecting data. 

Use of the Hockey Coach Vision website and Hockey Coach Vision - Coach App and Hockey Coach Vision - Player App means you consent to this privacy statement. 

If you have any questions or comments, do not hesitate to contact our Support team at info@hockeycoachvision.com

Thank you for being a part of the Hockey Coach Vision community! 

The principle of anonymous data use

In principle, the Hockey Coach Vision website can be used without providing personal data, while our Apps require registration. 

When you access our website, some information, such as IP address, is transferred. You are also providing information about the terminal device used (PC, smartphone, tablet, etc.), the browser used (Google Chrome, Safari, Firefox, etc.), time of visit to the website, the so-called referrer and quantity of data transferred. 

We cannot use these data to identify an individual user. We only use this information to determine how attractive our offer is and to improve its performance or content, if necessary, and make its design even more appealing to you.

However, in the case of a static IP address, personal identification is possible by the RIPE query in individual cases, although we do not perform this. 

Nevertheless, the Hockey Coach Vision website is accessible for both static and dynamic IP addresses assigned.

Personal data

“Personal data” are details of personal or material circumstances regarding a specific or identifiable natural person. 

These include, for example; your real name, address and phone number.

Collecting and processing personal data

Personal data is collected by us, only if you supply it to us. For example, when you contact us, in particular by registering for a Hockey Coach Vision account, placing an order for a subscription or a drill package, requesting information from us or publishing personal data in the Hockey Coach Vision app in your profile.

Registration of your Hockey Coach Vision account

When buying a subscription for a Coach app or downloading a free Player one, we require you to register an account. We collect information from you when you register. 

Providing this information allows you to use our Apps.

We require the following data for registration:

  • Name 
  • E-mail address
  • Password
  • Address
  • Phone number

You must acknowledge, and in the case of the Coach subscription explicitly accept, our privacy policy and Terms of use when using our apps. 

We also reserve the right to ban your profile in case of any violations of our term of service.

What do we use your information for? 

Any of the information we collect from you may be used in one of the following ways:

  • To improve our website and app (We continually strive to improve our website offerings based on the information and feedback we receive from you) 
  • To improve customer service (Your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions (Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.) 
  • To send periodic emails (The email address you provide may be used to send you information, newsletter, respond to inquiries, and/or other requests or questions.)
  • To tailor our advertising efforts to best suit your interests 

Data collection, processing and use within Hockey Coach Vision ecosystem

Access Rights

We need these access options and information to ensure the technical functioning of our App and provision of the services offered with the App, in particular to be able to access your camera or your photos. During the installation procedure or before you use the App for the first time, we request permission to access individual functions and information. We only access these functions if you give us your approval. You can manually revoke the access rights in the settings for each operating system. You can find out how this works in the manufacturer instructions for your mobile OS. However, please note that you can use the App only to a limited extent or you cannot use it at all without the relevant approval.

Before you use the App for the first time, we will request the following rights for the purpose described below: 

  • Camera - using your camera you can create video files for HCV 
  • Photo library - using your photo library you can create picture files for HCV
  • Photo library Addition - using your photo library you can add a picture for your club logo
  • Push messages - variety of notifications
  • Mobile data/WLAN - use of internet and downloading of content
  • Microphone usage - using your microphone you can add audio notes in HCV
  • Media Library - using your media library you can create video files for HCV

Contact Form

Feel free to always contact us by e-mail or by an online contact form. Obviously, we will use the personal data provided to us in this way only for the purpose for which you make them available to us when you contact us. 

If we request entries in our contact form which are not required for establishing contact, we have marked them as optional. 

We use these data to specify your query and to handle your issues more effectively. Providing these data is expressly voluntary and with your consent. If the data in question refer to communications channels (for example, e-mail address), you also give consent for us to contact you or resolve your issue by these communications channels.

Newsletter

You can subscribe to our newsletter on our website, if you want to receive regular news updates or information from us about selected topics and products. We need your valid email address for subscription. 

By registering for a Hockey Coach Vision - Coach account or Hockey Coach Vision - Player account, you automatically subscribe for our newsletter list and give us the permission to send you newsletters to the e-mail address provided.

You can unsubscribe from the newsletter list at any time and revoke your given consent for the future. To do this, please click the relevant button in the newsletter you received. 

Cookies

Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow it) that enables the sites or service providers systems to recognize your browser and capture and remember certain information 

We use cookies to help us remember that you’ve visited our website, logged into the HCV Portal or the HCV Coach / Player apps, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Most browsers accept cookies automatically. If you want to prevent cookies from being saved, you can select the "Accept no cookies" option in your browser settings. To find out exactly how this works, you can consult the instructions of your browser manufacturer. You can delete the cookies, which have already been saved on your PC at any time. We would like to note that our website service can only be used to a limited extent without cookies.

Pixels

A tracking pixel (also called 1x1 pixel or pixel tag) is a graphic with dimensions of 1x1 pixels that is loaded when a user visits a website or opens an email, and is used to track certain user activities.

Every time you open our website, we record how often it is visited and clicked on by using tags on our website, so-called tracking pixels, likewise without any interference and intervention for your device.

We also have the specific Facebook pixel installed on our website which operates the same way as a normal tracking pixel. It is used to measure the effectiveness of our Facebook ad campaigns. Likewise, without any interference and intervention for your device.

Google Analytics 

Hockey Coach Vision Apps and Website both use Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses the so-called "cookies". The information about your use of this website generated by cookies is usually forwarded to and saved on a Google server in the USA. However, due to activating IP anonymization on this website, your IP address is shortened beforehand by Google in member states of the European Union or other states which are parties to the Agreement on the European Economic Area. 

Only in exceptional cases is the full IP address forwarded to a Google server in the USA, and shortened there. On behalf of the providers of this website, Google uses this information to evaluate your use of the website, compile reports about the website activities and supply other services related to the website use and internet use to the website provider. 

The IP address transferred from your browser within the framework of Google Analytics is not combined with other Google data. You can prevent the cookies from being saved by the relevant settings of your browser software. However, we would like to point out that in this case it may not be possible to fully use all functions of this website. 

You can prevent Google from collecting cookie-generated data about your use of the website (including your IP address) and from processing these data, if you download and install the browser plug-in available at the following link (http://tools.google.com/dlpage/gaoptout?hl=en). You will find more information at https://tools.google.com/dlpage/gaoptout or at https://www.google.de/intl/en/policies/ (general information about Google Analytics and data protection). You can find more information here www.google.com/privacy/privacy-policy.html. 

Google AdWords 

To draw attention to our services, we place advertisements in Google AdWords. They are inserted according to search queries in Google Services. On the page with our contact forms, cookies are used to register how many users found us thanks to one of our advertisements. We can optimize our advertisements thanks to the anonymous statistics acquired in this way. Cookies are saved by Google when the advertisement is clicked on and can be prevented by the settings of your browser. In this case, your visit to our website is not included in the anonymous user statistics. You can find more information on Google website statistics. 

Google Tag Manager 

We would like to point out that we use Google Tag Manager. Google Tag Manager itself does not collect any personal data. Tag Manager simplifies our integration and management of tags. Tags are small code components which are used for, among other things, measuring traffic and visitor behaviour, identifying the effects of online advertisement and social channels, setting up remarketing and organizing target groups, as well as testing and optimizing the websites. We only use Google Analytics, DoubleClick and HubSpot. If you have performed deactivation, Google Tag Manager will take this deactivation into account. You will find more information about Google Tag Manager at: https://www.google.com/intl/de/tagmanager/use-policy.html

Facebook Custom Audience

Custom Audiences, a product of Facebook (Facebook Custom Audiences 1601 S. California Avenue, Palo https://www.google.com/intl/de/tagmanager/use-policy.htmAlto, CA, 94304), is also used within the framework of use-based online advertisement.

In principle, a non-reversible and not personal hash total (hash value) from your use data is generated in the process, which can be transferred to Facebook for analysis and marketing purposes. A Facebook tracking pixel is also set up on our website to this end. Information about your activities on the website (e.g. surfing behavior, sub-pages visited, etc.) is collected in the process. 

Your IP address is saved and used for the geographical adaptation of advertisements. You have the opportunity to object to targeting via the following link: (https://www.facebook.com/ads/website_custom_audiences). 

You will find more information about the purpose and scope of data collection and subsequent data processing and use, as well as privacy settings in the Data Protection Policy of Facebook (https://www.facebook.com/policy.php)

Microsoft Azure 

We use Microsoft Azure Servers and Services for storing our services and your personal data. 
Microsoft Azure services are developed using the Microsoft Secure Development Lifecycle which incorporates privacy-by-design and privacy-by-default methodologies. Azure and related tools can help you comply with GDPR data protection requirements by providing ways to secure/encrypt personal data at rest and in transit, detect and respond to data breaches, and facilitate regular testing of security measures. 
Learn more about Microsoft Azure Privacy Policy here: https://www.microsoft.com/en-us/trustcenter/privacy

Third Party Data Transfer 

In principle, your data are not transferred to third parties, unless we have a legal obligation to do so, or forwarding data is necessary for the performance of the contractual relationship, or you have given us express prior consent to forward your data. External service providers and partner companies, such as online payment providers or the shipping companies commissioned with delivery, receive your data only if it is required for execution of your order. But in these cases the scope of the transferred data is limited to the necessary minimum. If our service providers come into contact with your personal data, we guarantee that they observe the regulations of data protection law in the same way. Please also note the relevant data protection policies of the providers. 

The relevant service provider is responsible for the content of third-party services, whereby we perform reasonable checks to find out if the service complies with the statutory requirements.

Third Party Links 

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. 

We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. 

Amendments to the Data Protection Statement

We reserve the right to amend or adjust this Data Protection Statement at any time subject to compliance with the applicable data protection regulations.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Your Consent 

By using our services and/or products, you consent to our privacy policy. 

Data Controller

CoachVision GmbH processes Personal Data both as a Processor and as a Controller, as defined in the Directive and the GDPR. 

The CoachVision GmbH entity which you as a User entered into an agreement with when using our website and apps, will be the Controller for the User data, as outlined above in previous sections. 

CoachVision GmbH adheres to the Directive of 1995 and GDPR from May 25th 2018 Consequently. All your data is stored on our Microsoft Azure Cloud Computing Servers and Services indefinitely. 

GDPR Rights

Based on the legal regulations in the General Data Protection Regulation (GDPR) you may contact us free of charge with questions about the collection, processing and use of your personal data and their correcting, blocking or deleting, or revoking the consent given. 

We shall respond to all reasonable queries free of charge and as soon as possible based on the applicable law. 

We would also like to point out that you have the right to correct false data and delete personal data, if this is not contrary to any statutory retention obligation. These compiled data protection regulations or the Data Protection Statement shall be continuously adjusted in the course of further development of the internet. Amendments shall be announced on this website beforehand. 

To stay informed about current data protection regulations, you should regularly visit this website. You can send your queries free of charge to the following e-mail: info@hockeycoachvision.com

Contact

If there are any questions regarding this privacy policy, please send an email to: info@hockeycoachvision.com